Case Studies

Through our national Network of Affiliates, the following are examples of results that a few of our clients have achieved. While we developed and facilitated the process, these results were designed and generated by the employees of their respective organizations; therefore the buy-in was very high, the gains were maintained, and the satisfaction levels grew significantly.

Case 1: Aftermarket Auto Retailer

Challenges: High personnel turnover, unable to pay vendors, possibility of closing locations.
Action: Leadership development process for owner and Strategic Planning Process, which redefined the business and positioned the company for profitable growth.
Result: All locations remained in business and were profitable in several months. This client was able to re-negotiate term-loans due to the detailed business plan.

Case 2: Public Sector Call Center

Challenges: Average call wait time was 15 minutes, dropped calls averaged 50%, and employee attendance was poor.
Action: Implemented Cycle Time Reduction process with a supervisor and a cross-functional team of customer service representatives.
Result: They went from 30,000 calls handled per month to 85,000, 15 minute wait times went down to 45 second wait times, dropped calls disappeared, and employee attendance increased by five weeks per person per year.

Case 3: Family Owned Electrical Contracting Business

Challenges: Company was struggling through an ownership transition from father to son. Bottom line results remained flat.
Action: Customer Loyalty development process for staff, Management development process for owner to facilitate succession.
Result: Bottom line performance exceeded expectations, achieved double digit growth in service side of business, and business growth enabled the acquisition of another business.

Case 4: Healthcare Organization

Challenges: Organization was seeking leadership development for their senior team to help with their poor communication.
Action: Used D.I.AL.O.G. (organizational evaluation instrument) to bring additional alignment to organization, Executive Leadership development process for senior team, and administered Attribute Index to each participant to use to help with team building and collaboration.
Result: Communication improved, discovered who their high performers were and who was struggling, and shifted job responsibilities based on those facts.

Case 5: Insurance Company and Broker

Challenges: Company was in need of a Strategic Plan.
Action: Implemented Strategic Planning process, Executive Leadership development process, Management development process, and Leadership development process for staff members.
Result: Completed 95% of strategic plan initiatives, and the team is now functioning at a high level of alignment.